Shipping Policy

Last updated: 25 September 2026

Synarava Shop ships to Portugal and selected countries within the European Union.

Available delivery methods, costs and estimated delivery times are shown at checkout for your destination.

1. Order Preparation

Preparation time may vary depending on the product. Where a specific preparation time applies, it is indicated on the relevant product page.

2. Shipping Destinations

Delivery is currently available within Portugal and to selected European Union countries.

Available destinations and delivery methods are determined by the options shown at checkout after you enter your delivery address.

If no delivery method is available for your destination, delivery to that address is not currently available.

3. Shipping Costs

Shipping costs depend on the destination and available delivery method.

The applicable delivery cost is shown at checkout before payment.

4. Estimated Delivery Times

Estimated delivery times are shown at checkout for the available delivery methods.

Unless expressly stated otherwise, delivery times shown are estimates.

5. Tracking

Where tracking is available for the selected delivery method, tracking information is provided after dispatch.

6. Delivery Address

Orders are delivered to the address provided at checkout.

Please check that your delivery information is complete and accurate before placing your order.

7. Delivery Problems

If an order is delayed, lost in transit or arrives damaged, contact shop@synarava.com with your order details.

This does not affect any statutory rights under applicable consumer law.

8. Taxes and Customs

Prices are displayed in EUR and include applicable taxes where required.

Goods delivered between European Union Member States are not subject to import customs duties solely because they are transported from one Member State to another.

Delivery charges are shown at checkout before payment.

9. Returns

Information about returns, return shipping costs, defective or non-conforming products and refunds is available in the Return & Refund Policy.

10. Contact

For questions about delivery, contact shop@synarava.com.